911 Restoration of Virginia Peninsula

911 took my house from a really bad situation to AMAZING! The level of service, communication and quality is UNSURPASSED! If you have a project do yourself the favor of calling and working with Damarris and the 911 team! They took my home from flooded to fabulous and better than ever expected! Love their work!

Damarris, and his team from 911 Restoration, including Brian, and Cory were professional, conscientious and very knowledgeable. They responded to our emergency water damage cleanup promptly as promised on a holiday weekend. They set up containment, fans and dehumidifiers to try and dry out the hardwood floor but it was not successful. They then removed the 3 rooms of hardwood floors, which also required removal of our kitchen counters and base cabinets. They took great care during this process, while minimizing damage to our cabinets as much as possible. We would definitely recommend them to anyone who needs to have these services!

Tl;DR: Can't recommend this company because nobody showed up during the scheduled appointment window... twice. Called on 02 Aug to schedule someone to come and look at some possible mold/water damage. Was given a 04 Aug, 4PM - 6PM appointment window. At 6:43PM I called the listed phone number back to confirm I had the right day/time and found out that another job in Richmond went longer then expected and that they weren't going to be able to come out the same day. Person I spoke to did apologize & said he should've communicated ahead of time that they were running late & stated they would work around my schedule to make it out the next day. Stuff happens and sometimes time gets away from everyone so I asked if he could swing by 05 Aug anytime after 5:30PM. He said no problem, he'd go out

The company responded quickly and showed up willing and ready to help in moisture restoration services after a quest pipe running from my water heater sprung a pinhole leak and steamed under the landing of my stairs for several days before i could pinpoint where the leak was. During the assessment of how to find and get to the leaking pipe, we had to cut a hole in the drywall to see where the pipe was and then had to cut a hole in the landing of the stairs to access the pipe directly. 911 Restoration cleaned up the area and used fans and a humidifier to dry the area for a couple days. The day after they picked up the fans and humidifier, they came back to do the finishing work. The hold in the landing was fixed, carpeting was put back in and the drywall was patched. The people were nice

We dealt with Damarris, Brian and John. I have never dealt with a company that was so prompt to respond, attentive to detail, and most importantly considerate in my life. They were fast, very informative throughout the process, and genuinely care about their customers and work. For dealing with sewage clean out, they knocked it out of the park. I cannot begin to express my gratitude for helping my grandmother with her house issues. Cannot recommend them enough.