A-1 Quality Care

It would be too easy for me to disparage the people running this company for their discourteous and unprofessional service. Instead, let's focus on what was accomplished: they replaced an older model AC unit and some faulty duct work. The fact that it took nearly 22 hours over the course of 5 days (because "someone" didn't have all the parts needed for the install), involved leaving my hallway area a complete mess (paint chips & scratches and dirty fingerprints everywhere) and required us to purchase a portable AC (to get us through a hot weekend) should inform you what type of "service" you will get with this company. Not only does their "scheduling" consistently pester (one phone call with a message wasn't enough; she continued badgering with multiple calls & texts - it only ended when I

A big thanks to A1. I had the unfortunate experience of having two units go out on the same day for different reasons. The team was able to work with us and resolve issues in an expeditious manner. However, the real reason for the review is the excellent service that Wanda and Bill consistently provide whenever there is an issue - a really great group. And our service technician this go around, Sydney, handled himself very well.

I will never let another company into my house for AC problems, they are great! I had a problem with my AC freezing up and I had two other technicians from another company come out and told me I needed a new system. Bill and Jeremy showed up and got after it, like a detective Bill figured out what my problem was and his years of experience came through for me. My system is fine now and I’m as happy as can be!

The Dispatcher was friendly and got a tech to us quickly. The tech, Christopher, was the most thorough tech we’ve experienced since moving to Northern Nevada.

I was referred to this company by my home warranty. They were able to schedule me an appt within 24 hours! Chance was our tech and he was extremely professional, on time and courteous. He found the issue in a timely manner and repaired it very quickly. He was very thorough in explaining the issue which I appreciated. Our AC is now back up and running. Very happy with the service we received.