A and B Carpet NY

This is the second time I have used them. I have a beautiful rug that I bought in Pakistan. I love it,so so did my little dog who ruined it or so I thought. I spoke to Jackie who I found to be energenic, honest and direct-made no promises, but when it came back it was beautiful-just a wonderful job on a difficult problem and my dog learned his lesson.

I can’t in good faith recommend anyone use this company. They gave me an estimate on the phone and when they came to confirm the estimate and pick up the rugs, it ended up being well more than double what I had been quoted. The rugs took twice as long to clean as I had been told (two weeks instead of one week). Most importantly, despite promising me that the stains on my area rug would be removed, none of them were. I had two thinner, longer rugs also cleaned and they came back smaller. I was told no water would be used, but whatever process they used shortened my rugs (the rug runners are now several inches longer than my rugs). I’m extremely disappointed in this service and feel like I was the victim of a bait & switch. I will not return and encourage you to look elsewhere !

A and B has always been amazing. Whenever I’ve needed cleaning for my carpet or my fabric chairs, they’ve come the next day and always at my convenience. Their work is wonderful and their customer service is fantastic. So happy I found them and I will continue using them. I’ve recommended the company to family members.

A and B Carpet NY cleaned an old family rug, mostly sentimental in value. They were very conscientious and called me about a fragile side. I gave the go ahead, and the cleaning result was perfect -- clean and brightened, feels good to the touch, and the charm of an antique rug intact. I will absolutely go to A and B Carpet NY again!

They did a good job cleaning our rugs, picked them up and dropped them off. We did have some repairs that was done on one rug and that took over a month. But overall they did a good job.