A Step Ahead Carpet and Upholstery Cleaning Inc.

My apartment complex used them after we moved out to clean our bedroom carpet. According to a written letter from Kenny, our carpets had "heavy black stains". The carpet had no stains when we moved out and we made a point to never wear shoes on the carpet or rugs - we don't wear shoes at home. Kenny also suggested replacing the pads which were only 2 years old. Considering we had 3 dressers/chests, 3 wire-frame shelves (storage since we couldn't use our moldy closet), and a queen sized bed in the apartment bedroom, there was limited space to even walk around to get to the bed. Either A Step Ahead left "heavy black stains" from their cleaning or they're not a trustworthy company. Disappointed either way.

This company operates with unethical and dishonest business practices, and I strongly advise against hiring them. They falsely claimed damages, such as pet waste (never had a pet) on my carpet that wasn’t there, in order to deceive my apartment complex—whom they contracted with—into paying for the full cost of carpet replacement. This kind of greed and dishonesty is unacceptable. Update to their reply: My carpet was not ruined with pet waste. I have witnesses to attest the day I moved out as well as video evidence of my unit. This company claimed to work on my unit and the letter they sent to my apartment complex was signed by their employee named Kenny. I still have a copy of the letter and will not remove my review. If you all had an ethical business, you all would not be subjected to

i have a 3 year old & animals. the guys were able to remove every stain from my carpet whether it was big or small. their prices are a little cheap which scared me i didn’t think they’d do as good but they did an amazing job. i forgot to mention the great customer service from daniel. he’s always super nice & friendly when speaking to him over the phone.

They were so great, super nice guys. Came in and had the carpet in my two bedrooms and stairs cleaned in no time! Very affordable, only caveat is they only accept cash currently. I will definitely be using them again!

Would do 4.5 stars. Overall they seemed to do pretty good work. Fast. Inexpensive (I think). Had them for carpet repair and cleaning. Only reason 4.5 was because they were quite a bit later starting than the appointment was set for.