A & W Electric Co

I called A&W back in the spring for a number of small issues---enough to justify a full day's work---but they were busy with construction projects. I tried again in May because this has been my go-to company for over 15 years. I was asked to email what needed to be done. I did, with photos. The reply said that if I didn't hear from them by the third week in June, I should call again. It doesn't work like that, and they never got back to me. I'm moving on. I'm not sure if they've had a change in management, but they aren't showing that devotion to faithful customers that has had me returning again and again over the years. They just aren't who they used to be.

Best of the best, first rate customer service. From scheduling to job completion, the entire process went smoothly ... totally satisfied with the workmanship and finished presentation. My grateful appreciation to Kim who scheduled a timely commencement and Eric, Bret and Shad for the mental gymnastics and professionalism displayed in the final product. WELL DONE!!!

If I could give less than one star for this business I would. The receptionist, Kim, that answered the phone when I called to find out about my OVER 2 week late estimate was unbelievably rude and unprofessional. When I asked for her name she refused to tell me and then proceeded to hang up on me. When I called the President, Mark Hartery, to ask him about about the estimate that I still hadn't recieved, he was very unprofessional as well. After explaining to him that I had many years in sales and costumer service, he told me that this was my issue and hung up on me. I felt, as anyone would, that by going to the president of a company and hoping for a solution to the unprofessional way this business was being handled, we could have come to a resolution. Unfortunately A & W Electric Co. did

Kim was an excellent source of info. The gentlemen who came out to do the work were skilled and nice. Fairly priced..on time...could not ask for more.

Really grumpy office workers I went some where else.