A1 Mechanical

Had multiple appointments set through A1 the last few weeks to fix our furnace and thermostat. “JOHN” has been the main guy on all 3 appointments, and he was amazing! Very polite, educated, thorough, and organized. Talks to his customers in a way I can understand what he’s doing, but doesn’t use the technical terms or make me feel out of the loop. Even made calls to our gas supplier to make sure he was here when they needed to come to verify the job was finished correctly! Great company, always answers calls immediately, and they don’t make you wait to schedule service! They’ll be the only company we trust if future issues arise! A1 and John deserve all 5 of these Stars!

Very quick and friendly service. They did a great job helping me decide whether to repair or replace our old furnace. Thank you!

“Fixed” my furnace and days later water pooled around the unit. The issue was never resolved and only temporary band aids were provided. Now that it’s too late, they informed me the unit was under manufacture’s warranty and the parts could have been replaced at labor costs only. It would have been helpful if they did that in the first and second time by actually replacing the parts that were covered under warranty! Moreover, the unit was installed incorrectly which didn’t allow for proper drainage. Oh! And I can’t forget the best part! Suspiciously, they now can’t find records of these house calls to help further support my claim.

Charged $150 for a diagnosis on my non-working furnace, then said the inducer was bad and it would cost an additional $1284 in LABOR (part was under warranty) to replace. Called Pickerington Heating & Cooling and they found that a minor bent pipe was causing the issue. They fixed it and charged $219, diagnosis included. Now we have heat. I will never call A1 again and would never recommend them to anyone else.

Derek F was able to come out the same day. He was super knowledgeable and taught me quite a bit about my system and house HVAC that I didn’t already know. He was very upfront with pricing for future work, offered financing, and other cost saving plans. No pushy sales. Very respectful and I will definitely be using A-1 again.