AC & Appliances Center 紐約家電

Unprofessional, no customer service whatsoever. Spoke with Keith who installed a new unit for my parents two years ago, every summer there are issues. Another HVaC company helped check the unit and informed that the unit was not sealed properly causing Freon to leak. My parents tried to contact Keith for two years, as he never answers the phone and mailbox is always full. Does not respond on WhatsApp. When i got involved and pretended to be a new customer is when I got a call back. We set up an appointment to have him take a look, he was apologetic for “not receiving any messages from my mom”. I said just and he responsible for the job you started. Did not show for follow up appointment and no answer back to messages left. He just takes your money, does a poor job and leaves you hanging. I

Awesome experience when it comes to buy any ACs, May it’s be to cool your home or to warm a bit in chilly winter. Best part is Professional installation and delivery at your door steps with no extra charges. Will recommend to everyone.

I purchased a split unit from AC Wholesaler in 2021 dual heat pump unit. The unit started working fine until it didn't. AC Wholesaler acts as the middleman for warranty issues. I had to pay my installers to sit on the phone with technical support too many times. I often received the wrong parts and the process is extremely cumbersome. When they couldn't get me the correct part I ended up purchasing a new heat pump head. Worst case of customer support I have ever had. I like LG products but hate AC Wholesaler's warranty process. The price was right but technical support was horrible. Try another company.

I purchased 3 split AC systems in 2019, now after two years, the AC is leaking refrigerant. They sent the first technician who said it was installation problem the connection area has a small leak, so the one who installed it needs to come back to fix it. After numbers of follow up calls and I actually had to took a day off to go to the store to request the installer to come back fix it. The installer finally came and told me that it's not installation problem, it is the machine leaking refrigerant. The installer only responsible for installation, nothing else. And told me to talk to the store. I called store again, they said that they will send the 3rd technician but not sure when will the technician has availability. I requested to speak to a manager, they either said the manager is on l

I’m a local business owner (mechanical contractor) who was purchasing equipment from them. Sadly, one of the worst experiences I’ve ever had. If I could give them zero or negative star I would. If you go to that place and don’t know how to speak Chinese language, you would most likely be treated rudely and served last. Despite multiple visits and many purchases, they refuse to recognize you or acknowledge any previous transactions, and even showing invoices or sales receipts will not refresh their memories. The prices they quote you on the spot come out of nowhere and change speedy quick. Referring to just a few hours ago email communications reflecting totally different numbers won’t be of much help either. They’re also more inclined to cash transactions. Once you try to use the company c