ACA Appliance & Air Conditioning

I have used ACA in Bertram for several appliances at my former house, and this time called them in an attempt to shop local and keep myself out of the big box store. Dottie in the office made some good recommendations based on their years of service and I was able to order a new GE washer and dryer from them. Two technicians came and installed the new appliances, ensured all my questions were answered and hauled my older W/D off for me. I also use ACA for my annual A/C contract. Love shopping local.

Gavin and Kale came out and did our PM. They were super helpful, informative and seem to really love their job! Great company that are honest and really take care of their customers Thank you ACA

Took a few days for them to work me in and then were here about an hour and charged a $98 diagnostic fee. You get that back if you repair your unit (dishwasher) with them, so at that point you’re kind of held hostage. The part they replaced would have been covered by warranty, but they do not disclose the price of the part; only a flat fee for the total repair making it impossible for you to file a warranty claim for your part, since you don’t have a value for the part you paid for. Total time in my home was about 2 1/2 hours over two trips and the cost was about $430; less than $100 shy of a new unit. Very suspect way of doing business not breaking down the invoice by labor and parts. Will not use again.

This company is great! Called them on neighbors recommendation to check Dad's AC. Diagnosed bad rusty coils and no hard sell to sell anything else. I was impressed and had them check my AC that was barely cooling. Chad explained the issues and gave several options. Again, no hard sell!! I had whole unit replaced at reasonable cost and excellent service!

I can not say enough about how wonderful these folks are. Two years ago they fixed the "computer" in my dishwasher. Today they fixed my trash compactor. These guys are fantabulous!! Courteous, knowledgeable, timely, and reasonable pricing.