Accell lawn and pool service

Were contracted to maintain our pool thru our property management. As much as they acted like they wanted to help, I felt like we were not only ignored, but actually led to believe that so many things were our fault for the pool going green. We moved in in late March, but the problem started in April. I started documenting with photos in June. I have proof of emails back and forth of the issues with the property management about this and a possible pool leak. (we've been lucky enough to have been in the pool 5....I repeat 5 times since our move in) We were told that we had multiple leaks and that a leak detector/diver would come....we were home and no diver ever was there. In the beginning, we asked that they not smoke on the property due to my daughter having an allergy to it. We have sec

Hired Ken to do weekly lawn care on my rental property in which I live 1700 miles away from. Ken took advantage of the fact that I didn't live in the area, so he stopped showing up. I decided not to tell him that I was coming to visit the property and I showed up to my lawn looking TERRIBLE, I waited almost two weeks and he never showed. I finally reached out to complain and he blamed it on his "team". I'm not sure he even has a team. He was doing my lawn himself the last that I knew. He didn't apologize but just made an excuse. I then asked for a refund of the weeks that service wasn't completed. He agreed, and multiple times told me the refund was still coming. To this day, I still have not received a refund for work not completed. He also told me immediately afterwards, that he was rais

I cannot say enough great things about Accell. They handled both our lawn service and our pool service. They were literally the only home service I could ever count on to do a good job and to do what I needed them to do. Our pool was always crystal clean and our lawn was beautiful. Love love love.

Horrible experience. Pool went green 3 times in less than 6 months. They haven't cut the bushes in forever and when I called them out on it... where no longer gonna service your property. GOOD LUCK!!!! Just a text, and it really left us in a horrible position. Of course they road us through the easy winter months and then when it came time to actually work.... they hosted us.

Was charged for a month of service but they never came that month. WE agreed I would pay half since they couldn't tell me if they came the month of December even though they were not on my camera's. The owner said that would be fine. I paid my half and asked when we could start service, they messaged back saying due to policy they will not resume service after they already received my money!! HORRIBLE COMPANY. Save yourself a headache and go elsewhere. Their work isn't that great anyway.