Ace Appliance Repair

The lady answering the calls should be more courteous and nice. I am sure she is stressed because Ace is the only repair option for washer repairs in the WELCH area through Lowe's protection plan warranty and they only come to WELCH once a month. They should not contract with Lowe's for the WELCH area if they are not willing to give speedy and great customer service. Ace came to my home to fix a refrigerator once and we had to get another repair person out here because the young gentleman did not know how to fix it. I am a very patient person, but having to wait a month for a service call is completely unprofessional. I had to call Lowe's and stay on the phone 30 minutes or more explaining why I need another service repair provider because ACE will only come to Welch once a month. Ace will

This place likes to scam elderly clients - avoid at all costs. They came out to my grandmother’s house four times, fixed her refrigerator zero of those four times and charged every single time for services not otherwise rendered. Yes, they did make the drive. No, they did not accomplish anything. In no industry is this acceptable. Charged her $800+ and she still does not have a working refrigerator. The technician said to my grandmother that he told her “husband” the fridge was not fixable. Per her son “aka husband” this conversation never happened. This communication with the husband would require a Ouija board or psychic as my grandfather is unfortunately not here. They gave her this nonsense about how the service was not within 30 days, however the reason is because the tech cancelled/r

Lowes set up Ace Appliance to fix my dishwasher. They called set up a time to be here. He ordered the part and set up a time to come out and repair. Was very polite and professional and waited to make sure it was working correctly before he left. Thank you so much for the quick and professional service you provided.

I have been very pleased with the service. Friendly dependable. Been to my home several times and always satisfied. Bosch gas stove igniter replaced.

Called Ace Appliance Repair concerning a warranty repair on a new refrigerator and was promptly scheduled with a technician visit. The Technician Jody arrived early, was professional, polite and knowledgeable. He quickly diagnosed the problem, made the repair and documented damage to our flooring to be submitted to the Warranty company. He truly knows appliances and explained what had occurred how it was repaired thoroughly. Won’t ever hesitate to call Ace again if the need arises.