Action Plumbing and Rooter

I am ONLY giving it two stars because the ladies in the office are nice and Steve Dodd the owner is a nice guy. Steve came out to our house and said it was our thermal coupler but it needs to be ordered. It was due to be installed the next day. The following day, I received a call from a tech named Loren and he was rude! He proceeded to tell me they have the thermal coupler but I also need a new valve. That new valve would need to be ordered. I questioned that as anyone would because there was no mention of that by the owner. He did not appreciate me questioning him. One, he is a man and one that does not like to be questioned and two, I am a female so I emasculated him by questioning him. He also thought as a female I would just take his word and not be inquisitive. Wrong! I am positive I

They did some work on the place i rent yesterday, the plumber who did the job was incredibly professional and did great work, cleaned up after himself, and rolled my hose back up, then walked me through the repairs assuring i was happy with the work performed. He rerouted a washer drain off line and fixed a cracked pipe in the back yard. Very satisfied with the work and will be returning for any future needs! That plumber is an excellent representation of professionalism and quality work. Great asset to the company.

I wish I could give them more than 5 stars. The office staff was on point with a friendly disposition also proactive instead of reactive when it came to scheduling my drain clean out and 2 toilet installs. The technician was very knowledgeable, efficient and a pleasure to work with. Best part was I didn't feel like I was getting gouged. The service vs cost was very fair. Good job guys -

I’ve used this company a few times at two different residences and the work they did on site was decent. The actual person who came out was professional, on time and did very good work. That’s why I at least gave them two stars and not one. The reason for the low rating is the awful customer service on the phone. Each time I call the owner makes everything seem like it’s my fault with no positive feedback to resolve the problem. I didn’t do this, or I bought the wrong piece or whatever. Just terrible people skills. I won’t be using them again. If you want a company that is going to make you feel stupid for your plumbing choices and that belittles and argues with you on the phone choose this one. For my money I will be finding someone else who will be more positive and proactive in solving

They used to be really good but they soldout to another company. I have gone to them for years and they were really good, not so much anymore. The techs dont do good work, the sink leaks after they "fixed it" problems with things they worked on. Called them to come back talked to the owner, he said they would look into and "make it right" never heard back from them. Time to find a new plumber.