Advanced Overhead Door

I'm not sure what happened to the service here. When I called with a description of the problem and the exact part, the scheduler had no idea what I was talking about. Repair man shows up on time today and promptly announces the part isn't available and they won't install an alternative. Only option is to replace the unit. The part is $4.97. I just ordered it. Good job guys, way to lose my business. I'll take down the review if you just send over a different repair man and install the part on Friday (I bought extras if you need any)

The torsion spring broke on one of our garage doors and a I contacted Advanced Overhead Door to set up an appointment for replacement as soon as possible. They arrived within 24 hours, on-time and the door spring was replaced quickly and at reasonable cost. As a 20+ year customer, we have always received quality service and parts and it was nice to see that their service excellence remains at a high level.

You will generally have someone come out to your house when requested, however be very vigilant about checking easy to fix issues before requesting a visit. I have been using this company for over 25 years and customer service has seriously declined. A visit is $100 plus tax for them to come. I am not debating the cost, it is just that some problems could be resolved with a quick 3 question survey (i.e. battery check, electric connection, door on the track or photo eye adjustment). They were so rude and said that “ life is too busy for them to ask questions” and put people “in danger “ by having them check their equipment. This IS NOT providing customers with service-it is taking advantage of people by adding charges that could be resolved over the phone. It gives you a bad feeling to wan

Had them replace 2 oh garage doors doors rather than DIY. Very happy with response to my inquiry and the quality of the materials and the workmanship. The installer cleaned up after the work and took the time to explain the operating and programming features.

I made an appointment for a quote. When no one showed up, I called. I was told the salesperson was delayed, but I'd receive a call telling me how long he might be delayed or whether he could make it at all, so I wouldn't be further inconvenienced by waiting even longer. Never got a call. Waited. Wasted my time. Never got a quote. Horrific customer service. Should get zero stars. Can't do any worse.