Affordable Heating & Cooling

Have used this company before and found them prompt, knowledgeable, and quick to respond. Used them today for something that turned out to be a stupid mistake of my own. (Don't turn the thermostat down on your weekend home and forget to switch it from ac.) They not only didnt laugh at me, but charged a ridiculously small price to come out.

Our air conditioner failed while we were on vacation. We spent one night at 90 degrees and called in the morning. He came over within two hours and fixed the problem - ant infestation in the condenser. Thank you, you're a lifesaver.

Appreciated that John, last fall, said we need a new unit, but could wait until spring. He just installed a few days ago and next Monday it’s supposed to be 90 degrees! Perfect timing and he stuck to the price quoted last fall. Showed up on time and was done in a few hours. Happy customer. We have used him for years. 😊

I made an appointment for warranted repair of a unit he installed. I took the whole day off and waited for his scheduled afternoon visit. By 7pm he had not called, emailed, or appeared. All calls to his office and cell went unanswered. I talked to his wife the next day on the business number. She apologized and promised someone would call me before noon that day. Calls that afternoon went unanswered. I've heard nothing now two weeks later. Do not use John Schindlbeck for anything. He cannot meet the basic requirements for customer service or even common courtesy.

We scheduled someone to look at the AC. They didn't show up to the appt made the first time, second time, or third. No call no show, 3 different occasions. We would call to see what was going on, most of the time they couldn't get ahold of their own technician. We never heard or saw from the technician, and the people in the office had no record of our appointments or the reason why the technician didn't show. They have one technician, who seems to be way too busy and they are not organized with poor customer service. Rather than quickly getting us rescheduled, we waited another week, then it happened again.