Agua Pools & Spas

It has been an absolute pleasure to work with Agua Pools--specifically Randy Berner and his team on a MAJOR pool renovation--new coping, decking, shell, spa, water falls, sun shelf, new equipment and screen. The execution of our vision has been exceptional, timely with attention to detail that exceeded our expectations. What a project...and even better, what an amazing effort and execution to deliver a special outdoor experience for our new home and our family. From the start of the process the communication of the plan and the progression along the way was superior. Randy and his team are absolutely "top shelf" and the very reason we have chosen to build our last two pools with him. We trust him at the highest level to do things right and deliver what we had in mind. We are grateful

When looking at pools we were very impressed with Agua Pools and their showroom in St. Johns. However, we were reluctant because of the BBB review that a couple of people posted. After speaking with our Salesman (Ryan) and reading numerous google reviews of how people were very happy, we decided to move forward with Agua Pools. I can't say enough how impressed and happy we are and how our pool turned out. Everyone at this company is professional and honest from our Salesman (Ryan) to our Project Manager (Ethan) to all of the subcontractors. We signed a contract in March and they started when they said they would in May. They said it would take 3-4 months and it did. They finished in July. Every step of the way they did what they promised. Ethan was available any time we called to

Agua Pools was Steller through the entire process of building both our pool and outdoor kitchen! This company wants to work, communicates, and delivers an amazing product in a timely manner. They told us about 4 months to complete both the pool and kitchen, and everything was done in 3 months! There was then a day of pool school and a month of them caring for the pool and tweaking water features and getting the chemistry right while you wait a bit for the pool to cure before able to swim. See pool and kitchen specs at the end of this review. All the various contractors they used along the way were kind and mostly did a good clean-up job. Give each of these various crews some Gatorade and treats, they love snacks...lol. Our pool manager Mark was incredible and made it all go smoothly, an

We highly recommend Agua Pools and Spas. Out of 6 pool companies we contacted, they were one of the only pool companies that got back to us with a quote within 24hrs. Most importantly, their customer service was beyond outstanding from start to finish. James, the project manager was always available to answer any questions we had and followed up with us quite often, whether it was a heads up that materials were arriving or letting us know that the timeline was right on track. Agua Pools not only built our beautiful pool, but also installed our travertine pavers and screen enclosure. The whole crew did a phenomenal job and displayed such attentiveness in their workmanship. They kept everything running smoothly and effortlessly, even our neighbors couldn’t help but notice how quickly an

If horrible customer service, not backing their poor products and or Installation, and not being responded back is what you are looking for then this is the right business to deal with ! Spent $4500 extra (Pre Covid price 2020) for tile on the spa and it looks horrible within 2 years ?! Not to mention the travertine that I constantly have to reset because they are always coming loose or uneven. The list goes on that I could have easily blasted this company for while the build was being done but the tile and them not backing it up was the final straw. Please reach out to me if you have any questions or want to know more on why NOT to do business with Agua Pools.