Aire Serv of Houston Northwest

Steve came out and was wonderful. He was reasonable, helpful, practical, and knew his craft as he was able to figure things out within 20 mins! He was very courteous and wore shoe covers without me even having to ask! He answered questions thoroughly and thoughtfully and was highly knowledgeable. The only thing is he charged us for a diagnostic when I thought he said he wouldn’t because the issue was caused by a soft start installation from a few weeks ago. I was able to call the office manager who understood and refunded the fee. I think maybe Steve just forgot

We hired Aire Serv last summer for a new A/C system when our old system broke. The new system has had no issues and they made the purchase and install super convenient and fast. I want to commend Jeff who has been our tech for the install and recent scheduled check up. He's very informative, detailed, and friendly. Would recommend if service is needed.

Jeff came out today for a maintenance check & noticed that our heater kit wasn’t working like it should be. He took the time to figure things out and was great in communicating with me what was going on. Between him & Joe, they got things working just like it should be. We really love their service, professionalism, and their convenience. They’re the best!!

It was absolutely the best experience I had with Kristin. She was so knowledgeable and helpful. But the best part was her honesty. I didn’t need the work I thought I needed and she pointed that out. Other companies would have said nothing and replaced/repaired unnecessary things. She saved me a few thousand dollars.

Was contacted about 30 minutes in advance to make sure we were ready for a technician. Jeff came out promptly and was very friendly and professional. After checking out my heater and assuring me it was working fine...he let me know there was quite a bit of dust accumulated in the cabinet. He provided me a quote and we are in the process of making an appointment to have the cabinet cleaned out. I'm a retired business manager and old school when it comes to customer service and professionalism. I would give Jeff the highest marks on both. Richard Deupree