All Star Appliance Repair

The service tech herself was knowledgeable and performed the job well. The process of this place is lacking for working people. Their windows of arrival are 4 hours, which is normal, but they give you 10 minutes to call them back if you miss their call or they reschedule you. That is almost impossible for anyone who works. I called them 14 minutes later instead of 10 and they rescheduled me a week later. Starting at the beginning, we were told the repair would happen in 4 to 14 business days. On the 15th business day, I had to call THEM for an update. They told me they were waiting for a part number. When I asked if anyone had followed up for the part number since the first day it was asked for, 15 business days prior, the person I was speaking with could not verify that any follow

When our oven stopped working, we made a few calls for repair service on our unusual brand (Cosmo) stove. All Star handled our call in a polite and professional manner and set up an appointment. Repairman Will diagnosed a broken igniter. The part had to be ordered and would take a couple of weeks to arrive. I was very impressed later when I called to check on the status of our order. I didn't have to provide an address or dates or anything; the operator knew by my phone number who I was and what I was calling about, and she answered my question. THAT is great customer service. After the part arrived and we got a repair appointment, Will came back and, with speed and courtesy, replaced the igniter and tested the oven. It was painless, and now we're back to baking cookies. Thanks!

Tech never even showed up to the appointment. Terrible customer service and even after calling them back before 11am when the appointment was between 9am-1pm, they refuse to not only show up but not even come back the same day. Clearly don’t care about customer satisfaction.

We scheduled our dryer for a repairman through our warranty for this afternoon. This morning, Garrison gives me a call to tell me their morning appointment cancelled, could they arrive early? I really appreciated both the consideration and the urgency. When Garrison got here, they were friendly, knowledgeable, and professional. Knew exactly which were the likely culprits. Fixed us right up. Great person, great service. Would recommend them in a second.

I gave this company 2 stars for the simple fact that their technicians are extremely nice. So our washer quit working. We filed a home warranty claim and All Star Appliance Repair is who the warranty company chose. The technician came out and accessed the washer, decided it was the mother board that needed to be replaced. He put in the order for the part and 2 weeks later was back out to fix the washer. In doing so, the technician broke our built in enclosure and when he left he had a cycle running on the washer. Within 5 minutes of the technician leaving the washer stopped working and produced an error code. I immediately called them to let them know and asked if the technician could come back out to see what it was doing since he probably wasn’t too far away. I also let the lady k