Ambiance Pool Service

I had a really positive experience with Ambiance initially. I chose them because of their great rating and reviews so I was really disappointed with how things turned out. I had a broken backwash valve on my pump and because I wasn’t able to clean it properly with that issue, I also needed the pool to be drained and cleaned before refilling. The customer service in-office and on-site was great. They were friendly and able to fix my pool issues so I decided to use their weekly cleaning services going forward. The first 7 months or so, they did a great job. It was a little pricey with the addition of chemicals onto their monthly cleaning charge, and one month they added an expensive additive to the pool I had previously declined (without asking, they just charged my card extra) but the pool

This is Aquaman Pools. National Pool Partners INC. bought them out. This is a corporate pool company that does not care about you. Ambiance Pool Service will not come out to warranty their work. Had to complain to the ROC. First repair tech replaced a light and had to re-wire the light transformer and GFCI to get the light working and stop the light from tripping the GFCI. He seemed to install the light correctly and get it working. A few days later, the light will not come on and the GFCI is tripping again. Ambiance also came out to diagnose our pool heater issue and clean the filter, but the second technician knew almost nothing compared to the first tech. He said we don't work on the Nirvana heater brand - but Ambiance charged me $165 to diagnose the heater anyways plus $165 to clean a

You actually did not totally clean my pool this week, and the same thing happened last week. The filter basket was left loaded with debris which clogged the cleaning system which caused it to not work at all. Please add this to your check list of cleaning on a weekly basis to complete the cleaning process.

Be careful of these guys. They never actually clean the pool. I used my ADT camera to prove he only showed up and walked around. They said on the phone he was there more than 20 minutes. The proof is in my pictures it was 11 minutes and he was already gone but for an additional 350 dollars he will deep clean it. Ya right!

I am writing this review as a very recent former customer. This pool company is crap. I hired them to clean my pool, use chemicals, and to keep my pool looking in top shape. They did not. Shortly after hiring them, my pool looked continuously dirty. I alerted them and after a run around, they decided that I needed my pool filters cleaned to help it run efficiently. They sent someone out to “clean” them, and the work performed was abysmal. My pool continued to be dirty. I sought a second opinion and the new pool company showed me side-by-side the quality work Ambiance pool service performs. Overall, Ambiance pool company should be ashamed of itself. There is no way that they deserve the high marks they got. Trust me, there are many many many other pool companies in Tucson. Don’t waste your