American Pumping Service

The staff who initially answer your phone call are kind, considerate and knowledgeable but if you require a call from anyone else, you might as well forget it. I waited over 24 hours for the first call-back and then was promised a follow-up call first thing the next morning. That was over two days ago. A polite follow up reminder from me made no difference--still no call back as promised. I give up and will call someone who shows some reliability and doesn't repeatedly and blatently lie to me.

We scheduled our septic tank pumping for 10/30/25 with the time given between 9AM and 11AM. Aaron the driver showed up promptly at 8:40AM and was done by 9:30AM. The whole service was done in a most Professional manner. From the driver to the office staff, American Pumping Service will get the job done. I can't Thank You enough! 5 star+ rating. We will definitely be using this company for our next pumping, and recommend them to anyone who needs this service!

When Mason came out to do the proposal, he told me the digging would be located at, and right next to the old septic. The existing landscape gravel would be moved away and there may be some mixing of the dirt in the gravel. That his crew would use a tarp to protect the rest of the gravel and that they were very a very careful and professional crew. The price was what I was expecting and gave them the Job. The permit came in very quickly and they were able to do the job much quicker than estimated. When he called to say they had the permit and could do the job the next day I was very impressed. That's where the good stuff ends. He told me the crew would be there between 8 and 9 the next day, and they didn't show up until after 10. They pumped out the existing tank and brought in a backhoe,

We recently purchased a home with a septic system that was originally installed by A1 Plumbing, but serviced under contract by American. During our inspection, concerns were raised about the placement and quality of the installation. A second, septic provider confirmed that the system appeared to be improperly placed and would likely need to be replaced entirely. The previous homeowner still had an active service contract with American, and arranged for them to perform a reinspection. The technician assured us that everything was functioning properly and confirmed there was one covered service remaining under the warranty. A month later, we began having issues again. We contacted American, and were told—again—that the remaining service under the contract would be applied, and there would

Run from this place. Roberta was the most unprofessional person I’ve ever dealt with. Told her tech that I wasn’t willing to pay (which isn’t true) and to dump all my waste in my yard. Who does this? I paid by the way I was upset because 2 months ago it was inspected and passed inspection. It was also pumped at that time and now it was overflowed so I had to pay them again to pump it. This company is a scam! The tech handled everything properly.