Appliance Assistance And Repair LLC

5 ⭐️ RATING for Stephen/Appliance Assistance And Repair! Stephen is aptly described as “The Miele Guy”. My built-in Miele Coffee Machine wasn’t operating properly. I emailed Stephen with the problem & he responded quickly. He told me he would call me at a certain time to talk about it & he did. He was very thorough asking me questions about my machine. He was able to troubleshoot & advise, sending me a list of the parts to order. On the appointment day, Stephen was punctual, professional, & so pleasant! He was very neat & cleaned up. He explained what he was doing during the repair, while giving care & maintenance tips.The repair cost is a great value because of Stephen's skill & working knowledge. I highly recommend!

Steve did a great job identifying and repairing my Miele 12 year old coffee maker. Saved me from having to buy new machine. Very knowledgeable and skilled technician. Thanks again!

It was a pleasure working with Steve and Appliance Assistance to fix our Miele 4066 coffee machine. Another appliance company estimated the repair at $3,800+ for parts and labor (yikes!). Steve identified the exact 2 parts that needed replacing at $668 for parts and labor, saving us over $3,000 compared to the other "Miele approved" appliance repair shop, and Steve saved us over $6,000 if we would've had to buy a new Miele built-in coffee machine. We are so happy to have our freshly brewed coffee again thanks to Steve's many years of experience fixing Miele products and his Miele training. We very highly recommend Steve and Appliance Assistance for any Miele repair!

Steven provides a service & knowledge set very specific for our Miele built in unit that was fast, courteous & precisely fixed the problem. He was consciously aware of minimizing our out of pocket expenses. As opposed to the manufacturer who offered no phone support but offered a service tech significantly higher in cost & impossible to schedule. We will call again without hesitation & comforted to have Steven as a trusted resource

Although they don’t service counter machines. I received a call back. Steve took his time free of charge to answer all my questions and to help me solve my problem. Many thanks. That is customer service.