Appliance Express

I called this company for two previous repairs and my experience was great both times. The third time I called for my washing machine leaking and they came same day, charged me $90 to look at it. They told me it was one thing and he fixed it but it kept leaking, they came back several times calling the office, and “fixed” again… but the problem kept happening. The issue here is that once they have to honor their 90 day warranty, they won’t return the calls. We schedule them again and didn’t show. Finally came back and figured it out, order the part we needed and never called again. When I called their office, they said they had called but had a problem leaving a message… we scheduled them again and didn’t show not show… I can kiss my money goodbye and try to get another company to come.

I rarely leave comments but unfortunately after over a month of waiting for parts and me being the one who does all the follow calling. I even found a possible supplier for the parts they were having a challenge to source. I still have not heard from them. I didn't question the requirement providing a 50% deposit towards the repairs final costs. My refrigerator is by no means new, but it is a decent Viking model. If they couldn't get the parts to repair it then simply let me know.