Appliance Master - Flemington, NJ

I'm extremely happy with Appliance Master. The technician Rich arrived right on time, was very professional and diagnosed my washer problem quickly. He returned to replace the part with the same efficiency and professional manner. Based on my experience with Rich and the office staff on the phone who were also helpful and responsive, I would highly recommend this company for any appliance repair.

I have been a client for several years, and unfortunately this is not the first time I’ve had issues with this company. This time, I’m being charged a $55 late fee, even though I paid the initial bill on time and also paid for the parts. No one ever contacted me to inform me that there was a remaining balance due. They do not send statements, invoices, or balance reminders, yet they are claiming they called and left a voicemail which I never received. I made it clear that I am willing to pay the remaining balance immediately, but I refuse to pay a late fee for a bill I was never notified about. They were unwilling to waive the fee, despite my long history as a customer. This is poor customer service and poor business practice. Long-term clients should not be treated this way, especially

The woman who answers the phone is combative for no reason. I have water all over the floor coming from a very expensive fridge that wasn’t there before the repair process began and she hung up on me. It’s unacceptable. They have been out multiple times to fix the fridge and it still was not fixed. Had to call an additional company out who came and was able to actually repair the issue. They also serviced my oven which still isn’t fixed and they refuse to refund me because they want me to allow them back into my home. The nerve. I was put out $3k for my fridge. I refuse to have this be the same situation! Run away as fast as you can from this place.

Purchased a Bosch dishwasher that was leaking on the First run through. Bosch dispatched appliance masters, and Patrick showed up right on time, thoughtfully, and meticulously, observed and diagnosed the problem and fixed it. He spent 90 minutes in our house and there was no charge as it was related to the unit itself. In addition, he gave us recommendations on our new appliances as which detergent and oven cleaners to use and not use and also alerted us to a factory recall on our LG refrigerator. I would not hesitate to contact and use appliance masters again, even if I had to pay for the service call, thank you, Patrick!

The technician arrived right on time and was very professional. He quickly identified the issue with our oven and explained everything clearly. John was not only personable, but efficient. I'd highly recommend him if you need reliable appliance maintenance!