Appliances Doctor

I wish I looked up this company before having them come. There's a reason for all these 1 star reviews! The warranty- Total Protect which from my understanding is under Sears Warranty gave me their phone number so I made the appointment. Short review: 1, this company never picks up the phone 2, they never call back 3, you are not able to leave a voicemail so you have to just keep calling 4, if you are lucky they pick up but the woman puts you on hold way too many times 5, unorganized and didn't show up when they were suppose to 6, they never sent a report back to the warranty and they let me believe that a part is being ordered so I waited more than a week for nothing 7, the woman on the phone can't give you any info on the report of what the technician found when checking the ac 8, she k

Alright so long story short, cause I explained it all in my yelp review, here's the run down. I remodeled my house totally. My contractor bought my appliances through his business account with Best Buy. My fridge broke, it's been about 8 years, Best Buy couldn't do anything. My HOIP (home owners policy) sent me to this company in Woodland Hills. I searched for them online and my policy firm said to use them. At first I saw the reviews and tripped out. I was upset and called my company back and complained. They told me to call them and to calm down. I still tripped out, but they showed up the next day, fixed my fridge, I paid a small fee. Dude it was worth it. Don't know if the other reviews are real or bogus, but I had good service. I have five stars on Yelp but only four here cause I forg

I had AF services come to my home last week and I have to say Thank You So Much!!!!! My washer completely died on me and as a mom with two kids I have to wash a lot and I could not keep going to the laundromat. I came across AF services via Google and they were able to schedule me and see me the next day luckily! The girl who answered the phone (Rose) was very friendly and helpful and answered all of my questions the best she could, even about the company like how many people they help daily (about 150). My technician was Mike they call him the "Master Tech" and I can definitely see why. He came to my house looked and my washer and told me it needed a part and he would order it. He was back a week later and my washer is working great thank you so much AF services I highly recommend this co

WORST COMPANY I HAVE EVER HAD TO DEAL WITH!! The customer service is horrible, they diagnosed my air conditioner and were not able to fix instead brought up an excuse of someone tampering with the unit without releasing any proof or explanation. They reported the false information to the warranty company. I could never reach the supervisor or the manager of the company nore they hold them responsible for anything. Not only they didn't fix my unit but worse than that they will lie about the issue to take the responsibility to other companies. Stay away...

I wish I could give zero stars. This place has given me the absolute worst customer experience I have ever been a part of. This has been a issue for months now and they have been playing the we are only here to take a look game. The so called professional technician Mike was the worst I have experienced. He has visited the house a few times and has been Extremely Rude and Hostile not only to myself but my mother as well. I question his knowledge and professionalism as we recently had Sears come diagnose the problem and the told us something completely different than what the this guy had told us. It is sad that customer service has come down to this level but I promise I would not recommend using this companies service as you see how they treat their customers. And if you are using it thro