Aptive Pest Control

I have ants bad. I am being overrun with mice and had to kill a rat in my garage. I have called twice. The people I speak with don’t speak English well. The last time I called your system was down. So no, I am not at all happy with this service. And I still have ants and mice. The mice are now destroying stuff in my shop

Gregory is AS ALWAYS AMAZING! Courteous and Trustworthy and Thorough. He knows I scared I am of Wasps so he takes additional measures to make sure to take care of any or any potential wasp issues. Thank you as always for Excellent Customer Service.

Stay away from this company, I scheduled them to come out and had to cancel due to a family emergency, they re-schedule and next thing I know I have an over due bill for $59.54 and they said it’s because I have a month to month agreement. They have never been to my property and I have never signed any agreement. Working with them to try and get it figured out was nightmare. No one could tell me why I was charged other than that I agreed to be charged month to month. When I asked for a supervisor, they all stepped out. What was interesting was that she had to talk to a supervisor about why I was charged and when I asked to talk to the supervisor, they happened to step out. Worst customer service ever.

Gregory was very professional and respectful. He did a good job. 10/10. My only issue is the length of the time slot. People wait 4 hours for a 15min service. Also, I had to call 10min after the end of the time slot before I was notified that he’d arrive within 30-60min. Send a message after the first 2hrs with an ETA then again 30mins before arrival and do it before the customer has to call.

The service technician did an excellent job and communicated well. He made sure to cover any questions I had. Very good service!