Aptive Pest Control

My experience with this company was completely unacceptable. A technician was scheduled to service my home, but my security footage shows he arrived, sat in his car for about 2 minutes and then drove away without doing anything. Despite that, I was still charged as if a full service had been completed. When I called the company and explained exactly what happened — including telling them I had video evidence — they showed zero accountability. They didn’t apologize, didn’t investigate, and didn’t seem to care that I was being billed for a service that was never performed. No customer should have to fight just to be treated honestly. After this experience, I absolutely would not recommend this company. If this is how they handle customers and “service,” it’s simply not worth the risk or th

They charged for a service that was never done. It seems the guy didn't feel like working that day, he came parked his van in front of my house for 2 minutes than left without even stepping out of his van. The next day they charged me for the service. When I called to complain they didn't show any interest. That's their reputation and customer service... Luckily I have this recorded on my cameras and I'm disputing this charge. Can't recommend this company.

Caleb was amazeballs! He explained everything he was going to do and was very thorough. He is quite professional!

If they try to tell you its 199 dollars to cancel and didnt warn you about this when you signed up just contact the better business bureau they will help you resolve the issue. Aptive is not a good company and their custome service is appalling. I closed my whole bank account to avoid paying them until I threatened them with the BBB then they were immediately nicer.

DO NOT USE THIS "COMPANY" This company is the biggest scam company around. We had an “uninvited” door to door sales person (not authorized to do this through our town) sell us on a “One Time” pest control of our property. We cancelled 3 days later (to cancel before the 5 day limit)…but this cancellation was never processed. This was admitted by a representative who we talked to months later. We called because we received a collection notice from non-payment for months of service. I called to explain, they said the cancellation was never processed and we continued the service. I said; nobody was home that is actually TRESSPASSING!