Aptive Pest Control

James was nice and did some good treatment around the house. However, there were still lots of cobwebs on almost every window frame, the outdoor lights around the garages and also the garage door. We’d expect to have them removed by Aptive soon.

Above all, this company is very annoying and such a nuisance. They schedule appointments very close together to get you to spend more money. Then, you are in charge of rescheduling them. Not long after, another appointment will come up. I tried to cancel due to dissatisfaction and they make it extremely hard. You cannot break your contract even though they are not holding up their end of performance. Very expensive. Go to someone local.

I am a current customer of Aptive. I switched from Terminix to Aptive at the advice of a family member who said their service is more comprehensive. While that seems true and they are comparably priced, I will be canceling my service as soon as I am out of contract with this company and due to their dishonest, predatory business practices. If you sign a contract with them, you MUST track how frequently they come. A standard contract sold by one of their sales reps is for four services a year. They will absolutely try to squeeze in additional services if you are not vigilant in tracking them.

I have had service for a year now. Every time they come they send pics of where they treated. I don’t see a difference in treatment. One place they say they spray every time is around my locust trees. I not only have ants all over the trees but when I pull back the rock border there are nests behind almost every rock. I have told them about it and they say sometimes it takes a bit to work. I think a year is enough time to work. The workers are all polite and respectful. The service just did nothing for me.

No local phone number, call center NO customer service. I want to cancel their service, they will not cancel unless I provide my bank checking account number. Over 20 minutes on hold twice, was told that is the only way to cancel. Received a reply from aptive social media. Allowed cancellation and follow up email confirmation. “The squeaky wheel does get the grease” frustrating, the case has been resolved, for that I award 3 stars.