Archer's Heating & Air

Although I deal with a home warranty program (Cinch) who I agree with most reviews about them. They are in it for themselves, they send wrong parts, they take forever to send someone to perform the service and it looks like they choose incompetent companies to service or repair your hvac system. Archer recommends repairs, the warranty company locates the cheapest parts they can find after disregarding the hvac companies recommendations. Archer received the parts a did not verify that they received the correct parts to perform repair. Archer installed the wrong part and the unit malfunctioned and if I had not questioned it they would have installed it twice. They do not show up when they tell you they will be there and they do not come prepared to correct problems. We have been without cen

Archer's was assigned to me by my home warranty. They did quality work, they were flexible with my schedule and did excellent professional work. Billy was my point of contact, he is very knowledgeable and was able to help me understand the behind the scenes detail and keep me informed. I couldn't be happier that I got to work with this team and would be thrilled to have them work on my unit again when it needs it.

Warranty company called them out to replace my Trane. It was replaced with a Goodman. Probably warranty companies fault. Didn’t take them long to install. Was told it would be all day. Things they moved, they didn’t put back. Left stuff out in the weather. Threw stuff around in the crawl space they were working in. They never answered the phones or called back but was sure quick to answer/call when it was time to collect the $500 in “uncovered” charges they say the warranty company doesn’t cover. Two days later it quit working. Came out, it had a blown fuse. Come to find out it was too much power for breakers I had. Didn’t discuss options just came out and took out a heat strip. Probably should have asked if I wanted to update power supply. Don’t think it’s gonna be as efficient as it’s s

This review is strictly about Archer and does not include the blunders of the home warranty company. Brandon and Kevin are awesome! Kevin made the first visit to our home and indicated that parts were needed for repair. He contacted immediately reported to the office. Once the new unit was delivered to them they brought it out and worked diligently to get it installed only to discover that the wrong unit had been sent. They were apologetic while remaining professional and calm despite the hours they had put in. We are very pleased with the service we received from them and because of Kevin and Brandon we will enthusiastically recommend Archer to friends and family and will indeed use them again. Thanks Archer-Kevin, Brandon and Mary Kaye.

Let me just say that the contractor we had the first time did a good job. However, the second time we tried to use this service- it was mid December/ late in the fall- it was only a month after the unit was fixed the first time. This time we were scheduled for 5 days later, and when the appointment time arrived, not only did no one show up, but we also did not get any notifications from the company. We tried calling the office a few times, and no one answered. We tried to contact them all day the next day, and still, no one answered. We left a couple of messages and no one returned our call until TWO DAYS LATER. Mind you, it is the coldest week of the fall- I am sure they are busy, but this is ridiculous. When they finally called back, they said they would try to get someone out that very