Area Rug Laundry Tacoma

BUYER BEWARE: If i could leave a 0 star review, I would. I sent a 12ft long wool runner rug off to be cleaned after my dog had peed on it. I was told it would be picked up on Monday (12/08) however no one showed up. After calling and texting again, my rug was picked up on Tuesday (12/09.) There was absolutely nothing communicated to me until Friday (12/12.) I was told my rug was clean and would be dropped off that evening. When i received my rug back, it was bagged in a black trash bag (not closed or secured) and the rug was soaking wet. It was at this time that I noticed there were multiple holes in the rug that were not there when i sent it off. Pieces have been ripped off the rug and the backing is now falling off. It was a solid rug when I sent it to them. I was not warned about any d

Ian was professional and prompt. My rugs were in pretty bad shape, but I loved their style so it was like getting brand new rugs again. And better than that, I didn’t have to go to the store to pick them out. Ian came and picked them up and brought them back to me.!!

Great service. There was a little delay after I submitted a request for service but they clarified the reason behind the delay. I really liked how they picked up the carpet and delivered it back and that was the biggest factor when looking for a company. They had a flexible schedule and was able to work around mine for pick up/delivery. While my rug was in their care they sent a video showing the cleaning process which was really neat to watch. The rug came back looking brand new. I will definitely book this service again with this company.

Wow! Amazing service. All the coffee stains came out of the rug and it looks brand new! Mind you, Turkish silk rugs are very hard to clean! If there were 10 stars, I would give it to them!

Great friendly fast and wonderful job! The video was thoughtful and kind. Ian was so friendly how could you not like them. I highly recommend! I had a very large and very expensive rug done, they picked up the day I called and brought it back 4 days later looking great!