Arrow Heating & Cooling

Nate and his team did an amazing job installing a furnace and a/c unit. They were professional, timely and reliable. They went over options and were honest, fairly priced and reputable.

I called and asked how much it would be to diagnose a gas leak. They said 105 for service call for gas leak diagnostics and the parts would be free because my furnace was under warranty. Technician did diagnostic. Tacked on 90 dollars for labor and let me know that it is charged in 30 min increments. Took 40 min to diagnose. Appeared to be stalling the last 10 mins so that they could round up 40 mins to a one hour charge. I understand paying for their time but they technically "omitted" the truth to get the sale.

We moved into a newly constructed home and Arrow installed the HVAC system. They couldn’t get the heat regulated through out the house. (Came back 3 times for the same issue within 6 weeks; been in home 2 months) The snow/ice storm came and the temp was 60 degrees, we called and was told that another customer’s home was colder then mine and they would get to us in a couple of days. POV: if I am calling about MY issue, I am not concerned about the issues of others. Chuck sent his son Mike to “fix” the issue. Mike came with 3 big rolls of duct tape. Apparently, he taped it up but the components fell off over night and the house was freezing. We called again and told Chuck the component fell off (we looked in the attic - which was a sauna up there) and saw the component on the floor. Chuck

The people you hire are going to get somebody killed on the road. I was driving down I-71 and one of your vans was aggressively weaving between traffic and tailgating people, and at one point attempted to pass on the shoulder. By the time we reached Polaris Pkwy, he got past an 18-wheeler and sped off doing at least 90. I understand that Columbus doesn’t have the greatest nor fastest drivers, but that is unacceptable behavior on the road.

Not sure why or how- multiple people in our neighborhood have not had working humidifiers that are built into our HVAC system. Our community was new build in 2021 and the company that installed the system did not complete installation the same for every house- last week we all figured that the eco AC unit control was improperly installed/setup. Some had it correct and others had it incorrect. Thankfully we used critical thinking and inspected the ones that worked…( I am sure this company would have just charged us all $$)- here is the problem:one wire installation and the programming was setup for two wire installation. Now we all can use our humidifier.