Astera Heating, Cooling and Appliance repair

They were able to come out 2 hours after I messaged them! George was fantastic and on time. He was very polite and knowledgeable about the furnace and what needed to be done to fix it. He explained everything to me throughly. I will absolutely be calling them next time I need maintenance!! Here are the before and after photos!

Alex P was the technician sent to repair my Bosch dishwasher. He was great and explained everything he was doing. Before he began the repair he asked if I wanted to continue or not. I opted for the repair and thought $317.00 for a new pump was reasonable. Great experience. I will keep Astera's number close by snd call them again for any appliance repair.

We contacted Astera to repair our oven. George, the technician, is fantastic to work with! He is extremely communicative, friendly, explains his diagnostic troubleshooting steps, performed the repair to our satisfaction, and the fees were very reasonable considering the effort involved. I also appreciate that Astera sends a text message when they are on their way, and you can see where the technician is on a map - it's great for when they give you a three-hour window to have a heads-up when they're on their way. Everything has been perfect - timely communications from the back office re: scheduling, sending estimates, etc. We were so pleased with the level of service that we'll be using Astera to service our HVAC systems seasonally as well. I've worked with many other service providers,

Very professional service from the moment of scheduling through the service and payment. Alex was very pleasant, knowledgable and helpful. He took the time to explain everything to me and recommended steps I could take myself to improve performance of my refrigerator and freezer. Very reasonable charge for diagnostic call. I would definitely call Astera again for appliance repair.

I had an appointment set for 3-6pm and the customer service rep told me that the technician will be late due to a previous job. I told her that it was freezing in my home this morning and please do not reschedule me. Well thank goodness! She was able to get someone to come within the hour! I was so grateful as it’s been cold in my home for 2 days! 🥶🥶🥶 Vlad Martyn arrived & headed straight in ready to work! I appreciate his professionalism and his willingness to come by explain everything that was wrong and right with my furnace. It didn’t take him very long to complete the job and offered me some great pointers on taking care of my furnace. You ROCK Vlad! Thank you Asteria heating and cooling for great customer service and knowledgeable technicians!!