ATI Restoration

Disappointed with ATI's service and pricing! I recently had an unpleasant experience with ATI when I hired them to replace the flooring in my home. Initially, they provided me with a quote that seemed reasonable. However, upon completion of the project, they charged me significantly more than what was agreed upon in the initial agreement. Not only did ATI fail to communicate any changes in pricing throughout the process, but the quality of their work also left much to be desired. The floor installation was sloppy, with multiple noticeable flaws and uneven surfaces. Additionally, the project took much longer than anticipated, causing unnecessary inconvenience and disruption to my daily routine. During multiple occasions, the workers would show up very late and take hours of breaks during

Absolutely horrendous customer communication, terrible customer service, late and opaque billing outside the terms of the actual contract, bullying tactics, and a company where every internal department is clueless as to what the other departments are doing and have told the customer. No issues with the work they did but tons of issues with how they bill, their complete lack of communication, lack of responsiveness to my inquiries and concerns, and then bullying tactics. The contract states that payment shall be made "as the work progresses" with the final amount collected "when the emergency services are complete" but they did not communicate with me at all once work started about the cost or even about the progress of the work. They set up their water mitigation equipment and then a f

We had a great experience with ATI and specifically Allen Brush. He was such a great help and very knowledgeable. Our home flooded and he helped to get it repaired and back normally quickly. Would highly recommend.

ATI restoration has been a godsend for me. They completely rebuilt my house in 2021 after a flood that resulted from frozen water pipes bursting during the TX power grid failure in Feb of that year coupled with unusually cold temperatures. ATI again came to the rescue in 2024 when my house was hit by lightning and consumed by fire. In both instances ATI performed a complete restoration for me and in 2021 a nearly complete rebuild of my house. In 2024 I chose not to rebuild, but if I had, it would have been with ATI. They are a professional organization from top to bottom and I could not recommend them more enthusiastically.

If you ever use the Plano office definitely try and work with Aaron best Sr. Project Director I’ve worked with! Every person I've come in contact with that works for the company between Texas and California, is awesome. The sense of urgency the company has when you call them makes me feel like they truly care about the client.