Atlantic Pumping Inc.

I had Atlantic Pumping come out 15 months ago to pump my septic system. The guy came out and what I thought, pumped the septic. He told me when he was finished and I gave him a check. (There's a certain amount of trust that should be expected with company's when they provide a service for you.) Than 2 days ago one of my toilets made a gargling sound so I opened the septic lid and it was completely full. There is only three of us living in the house. So I called another septic company to come out and look at the whole system just incase there was a problem with the drain field or anything else. They came and looked over everything and as I thought the system is fine. I was told that it looks like Atlantic Pumping didn't pump my septic system but charged me for it. The man from the other com

I have been a loyal customer of Atlantic Pumping Services for many years, and my experience with them has been nothing short of outstanding. From the moment you call for service, you are greeted by a remarkably helpful and knowledgeable representative who takes the time to truly understand and identify your issue. For routine septic pumping, you may need to wait a few days to a week; however, in cases of urgent problems—such as a malfunctioning lift pump—they prioritize you and typically schedule service within 24 hours. Just yesterday, I had my septic lift pump replaced, and I could not be more pleased with the work performed by the two technicians. Dennis, in particular, was exceptionally professional, carrying out his work with the same care and attention to detail as if he were doing

They were quick on coming out and getting the job done. Guy that did it seemed to have a little bit of an attitude when he got there. I had asked for later in the day but instead they came out between 8 and 830. Had left my phone at home that day by accident and when I was about to call them to tell them that they were already out at the house. Was trying to show them where it was but I was at work so I was trying to show them through our ring camera. So I can see why they would be a little frustrated but that’s why I asked for it to be later in the day. Did not expect them to come first thing in the morning. Other then that it went okay

We’ve used this company for years but are considering switching because the toilet paper they’re now using is so thin you can’t even pull it off the roll without each sheet tearing. I had no idea toilet paper could be so thin! It was not nearly as bad in previous years. Totally unacceptable to have to bring our own toilet paper.

Attempted to make an appointment for septic pump out just a minute ago. The woman on the phone was not helpful, she cut me off with a stern bark before I could even finish my request. Ive heard great things about this company, so I am surprised at the poor customer service I was given. Don't think I will try my luck a second time....theres plenty of others willing to take my money without the attitude.