Atlantis Pool Service LLC

Our Pool Spa was last serviced prior to us buying our home in January. We decided that we needed to have it cleaned and serviced prior to us using it. Called Zach and he quoted us a reasonable price came out to Los Lunas and did a great job of not only providing excellent service but also gave me education on doing the necessary items to maintain the spa. Gave us a Veteran Discount which I appreciated very much and will have him come back to do the necessary maintenance next time.

⚠️ Warning!⚠️ Seriously unprofessional. Consistently untimely, incompetent, unreliable, and negligent. Does not care about outcomes for his customers. And, to top it off, blames customers for his failure. For your own sanity, avoid this “pool professional.” I have contacted Zac on several occasions. It seems like most other pool cleaners are booked up and have a waiting list, but Zac doesn’t. There’s a reason. He has consistently failed to complete a job in a timely and professional manner. I thought the first time or even second time were just flukes. He had plenty of 5-star reviews. So, I thought I’d give him one last chance. NEVER again. 🙅🏻‍♂️ Here’s why: On 22 April 2024, I contacted Zac to have my pool cleaned in preparation for Airbnb guests on the 11th of May. I need the

I found Atlantis through instagram, and their photos drew me in. Last fall I needed someone to shut my pool down after years of doing it myself. Shutdown went quick and smooth. Throughout the winter my cover never had any caving issues which i have had happen previously. This May, I had Atlantis back out for opening and was interested to see how it did over the winter. I was skeptical on how the water quality would be after previous companies opened my cover to reveal green water. Zac opened up my cover to crystal clear blue water! Another awesome surprise was he had barely any sand or debris spillage from the cover into the water (which always happens to me when I do it). I was pleasantly surprised, and he worked quickly and efficiently. I am very satisfied with his work and will conti

Danger! I called Zac who was available but charged me an extra $100 on top of the $325 service call to open my family pool. He arrived and the pool was covered and he removed the top but did not bother screwing down the bolts that hold the cover. I suggested the pool needed to be drained and acid washed and he said shock would take care of it. He also attempted to repair the jet port/dial and returned later in the day with something he said had been in his shed from a previous job and was good as new and he'd only charge $425 to install a similar set up. I agreed. When he was working on that project I mentioned the shock he used and the box of shock I bought after he left was not turning the pool blue or killing the Algie. This was early June a little late for shock only treatment. Keep in

DANGER DO NOT HIRE!!!! There seems to be a few reviews here mentioning to beware, adding my own. Hired Zac to purchase and replace a pool pump to my in-ground pool. We settled on a price for the pump and labor, paid him via Venmo (which sketched is out) and we waited. The pump took over a week to arrive and he then continued to flake on us for 10 days after the fact. Constant excuses about weather or no calls whatsoever. Considering we paid him on the 11th of this month and it is now the 28th as of time of writing we were fed up. We cancelled payment via Venmo and then we were hit with a barrage of harassing texts from Zac. He really wanted to get the pump back going so far as to threaten to come onto my property to take it. Turns out he purchased the cheapest Subpar pump available and poc