Awe Oil

Awe oil was able to provide us with a next day delivery when other companies were quoting us 3 weeks out! So grateful to them for very professional and quick service, while still offering competitive pricing. We will definitely be using them in the future.

Whenever we call them it’s go to hold but if you got luck someone will pickup with the nasty attitude. I called and asked for my payment and when can I receive my order? Because one of you said I will receive yesterday. One of the receptionist told me she don’t know and don’t want me call them. Yes I’m not call them back, I called my bank to dispute the charge. Good luck with that. The owner seriously you need a meeting with your employee and a receptionist.

I had a very disturbing experience when I called to update the payment method for an upcoming appointment. What should have been a quick and routine request turned into an unnecessarily hostile interaction. The representative was clearly overwhelmed, but that does not justify being rude, offering unsolicited and inappropriate advice about my grandmother’s ability to pay for services, or using profanity during a customer call. The tone was dismissive, immature, and unprofessional from start to finish. I expect basic courtesy and professionalism when dealing with a service company, especially when caring for an elderly family member. Unfortunately, this interaction fell far short of that standard. Tough days are understandable — taking them out on customers is not.

I was recently charged twice for an oil delivery. It's going to drain my bank account. I have the receipt for the correct delivery amount. Their account person is very careless. They should have noticed that a house in my development would not get $900 worth of oil in one week. If their accountant is making that huge of a mistake they need to fire them. I am so angry. I have been with this company for years! Can't trust anyone these days.

You guys are amazing. I know you were overwhelmed with the snowstorm, but you still managed to deliver my oil before it hit. Thank you so much for that and for the gorgeous pen as well. You will always have my business!