B & B Air Conditioning & Heating

Our heater was not working I removed the service panel to see if it was a bad fuse and found melted wiring. Technician came out and spliced and reconnected the melted wire. Heater still did not work after more checking he said one side of the 240 v line coming in the air handler was not working and I need to call an electrician $90.00 OK Next day electrician comes out tells me it will cost $374.00 to run a diagnostic to determine the problem. After 10 minutes he tells me there is no problem with the wiring. He showed me the wiring coming into the air handler the wires were frayed and not twisted together he also said the wire nuts were loose he just retwisted the wires show me with his multimeter that 120v was coming in both sides to the air handler (these are the very same connections b&

They installed my new A/C unit and a year later A/C completely stopped working, I called them in the morning got some one come out at the end of the day charged me $199.95 and said I need a new part that will cost me $2,858.00 and I have to wait 3-4 business days. I agreed and thought that man was honest but 2 days later I called the office for fallows up she said I have to wait for 2 weeks to get the part that they ordered , i already lost my 2 days business listen to them and I can’t wait any longer so I called a different company come out and they found a leeks in copper line outside they be able to fixed right away and cost me much cheaper, my A/C working great now. Imagination, if I spend almost $2,858.00 for the part and wait for another 2 weeks and my A/C still not working 🤦‍♀️😡.

We used these guys for years and they’re always dependable and priced fairly. We’ve used them for general maintenance to replacing our entire system. They’re very attentive to any issues that arise.

Had repair man come out fixed a 15.00 part that I was charged 90.00 for. Plus 100.00 service charge. I asked him several times was "everything " ok and looked at. Next day it was down again! Another service charge for a clogged line that could of been caught very easily if he looked the day before. My phone calls were pushed under the rug. They refuse to work with me on this! Will not use again.

I came home from work and realized that the fan was running on the ac, but it was 84 degrees in the house. I use B&B at my office so I called them. It was after 6 and within a few minutes their tech Mike called. I have hydrocephalus and not having air would be miserable for me. I told him my issue and he decided to help. His professionalism, concern and understanding was amazing. Not only did he fix the problem, he checked everything out to make sure it didn’t happen again. This is what happens when you have a company who cares about customers and have employees who care. You need HVAC systems or have issues or repairs, calling B&B will be your best call.