B-Dry System of Central & West Michigan, Inc.

Beware, their lifetime warranty is a lie and they do not educate you how to to care for and manage their system. We are incredibly frustrated with b-dry and their apparent lifetime warranty. Communication with the company has been terrible. My husband purchased our home about 11 years ago. 3 years into his ownership his basement flooded despite having this b-dry system installed. B-dry came out and had to destroy the bottom half of the entire basement walls to replace the system as it had clearly failed. At the time they told him it was due to ants, and he needed to treat for them. Now, you don't know my husband, but he is the kind of guy that if someone tells him to do anything to protect his home, he is all over it. Had they at that time told him that the trees in his yard may have been

I purchased a home in 2009 which had a complete perimeter system installed by B-Dry in 1995. The system has worked perfectly for 15 years with no maintenance, and now that the house is going to a new owner, the lifetime warranty will transfer to them. Quality product, wonderful customer service!

I had a B-Dry System put in over 15 years ago when I had a terrible problem with my older home, taking-on water in the basement. I worked wonders! I have had them out twice since then when I had water in the basement. The first time, they investigated and found there was a problem with the floor drain and once that was cleared, all was well again until just recently. We have had so much rain! When the basement was again filling with water, a landscaper came out and said I needed to build-up the ground around the front of the house so the water would drain away - for $8,000! Thinking perhaps the B-Dry System failed, I called them to come out. Stacy investigated, noting that the walls and floor around the front on the house were dry. He then saw that the water was coming from the f

These folks installed our B-Dry system back in 2003. It's some of the best money we've spent on our house, as the basement has been dry ever since. After almost 14 years, the sump pump (rated life expectancy around 5 years) began to act up. They came out the same day, replaced the pump, and even included a stamped, self-addressed envelope with the bill, something I haven't seen in *years*. Highly recommended.

B Dry waterproofed our basement months ago. They finished the work and left before anything was approved by the city. Now our plumbing permit isn't approved until they submit photos of their work. I have been calling them for a month asking about this and they are just not doing it. No one calls me to update me, I have to call and bug them every week or so. Feels like the employees might care about this situation (and their customers) but the boss definitely does not. There are quite a few basement waterproofing companies in the area, chose a different one!