Baker Distributing Company

I’ve been a regular customer, but this experience was really disappointing. I ordered a 14” evaporator coil, and they mistakenly gave me 17’’, and what I was asking for, just replace it to 14”. No one told me about their RETURN POLICY when I bought it. When I spoke with the manager, Phil, he said he couldn’t help because he might LOSE his job. I understood, but I called other branches just to double-check—and they told me there’s NO such strict policy. Now I’m heading back to return the coil, but after this, I won’t be using them again. The LACK OF customer service and clear communication was frustrating.

really bad service manager star to screaming at my when I was walking thru warehouse no sings telling people other wise any ways the manager that can't provide forklift license after scratch my truck also scratch equipment that I refuse to pick up no wonder most tech and companies avoid come to this place and prefer to go to Sigler Slaky or Ferguson with more friendly and protectional workers

We purchased a vacuum-pump, a piece of equipment that costs close to $500, and were never told about their "return policy". We got home to try it, turned it on and it smelled like something was burning. Packed it up, took it back, and are told we need to deal with the manufacturer directly. We asked if they typically mention their "return policy" to clients when things are being purchased, and they said NO. They think we used it, but how is anyone supposed to know an item works, without trying it? Will make the efforts to look elsewhere. Update 080322: Phillip at BDC reached out to us to help expedite a warranty claim, and to further explain their policy. It would have been great to see a sign close to the check-out area, but glad to know for next time. We appreciate them reaching o

Bad customer service, even the manager doesn’t know how to look for parts, unwilling to provide any additional support or solution. They think they are the only supply house in the area.

Yeah they were able to extend themselves a little bit find me exactly what I needed got me out of there in a hurry.