Bartlett & Steadman Plumbing, Heating & AC

Unfortunately, it seems that things are changing at Bartlett Steadman since their recent buyout by Townsend. I called two weeks ago today and set a up a service appointment taking their earliest appointment which was for a full week out during a 1-4 pm time slot. My heating system is operating ok but has air in the system that needs to be removed so it’s not urgent and I expressed that, but it needs to be corrected. Well, my appointment date came and went , no technician, no phone call. I called their office at 4:30 and got the answering service. The next day I called and they couldn’t explain why no one completed the service call but that they could send somebody out another FULL week later which is today during an 8-12 time slot. Well , once again no one showed up…something has gone ve

The plumber who arrived right on time did a fantastic job. The problem with our bathtub overflow valve was explained very clearly. It was also fixed! Bartlett and Steadman does it again! Update :Joshua came by to do the yearly maintenance, and we couldn’t be happier. Very professional and explained everything. Thanks again !!! You can’t go wrong with this company. All staff are excellent!!!!

We’ve been big fans of Bartlett & Steadman for many years. Our house is a fairly typical 1920s home: lots of repairs, upgrades, etc over the years. B&S’s work is my platinum standard compared with just about ever other plumbing/heating vendor we’ve hired (or who may have been indirectly hired by the contractor overseeing certain major renovations we’ve made.) B&S isn’t ‘cheap’ but their fees are fair and competitive—especially when considering their equally excellent support of any work they’ve done.. This most recent service call, with Kyle and Elise, is just such an example. Our gas fireplace began malfunctioning in December. First service call was only temporarily successful as the unit began malfunctioning shortly afterwards. A call to B&S was met not with any resistance or excuses

Daniel C. was awesome. He had to go to a funeral and didn’t know this was gonna be a huge break in my water line but he still stayed fix the problem caped it off so it wouldn’t continue leaking down to my first floor and basement. He was really good and honest.

Highly recommend Matthew L. and Bartlett/Steadman for your plumbing/heating needs ! They added an auto feed to my steam boiler and found and corrected an unknown and potentially dangerous situation. Exceptional workmanship, extremely friendly. Thank you Matt !