Bass Plumbing

My experience was great except for one big technical problem. I found this company by searching the web. I also see their trucks all of the time so I figured they would be great. I had a problem with my sump pump not working. Now my home is new so before I contact the builder, I always contact a company, first, to make sure that the problem isn't due to neglect on my part. Bass Plumbing was able to come out the same day I called them. The gentleman was very kind and he made sure to take his booties off as he was coming in and out of the house. I really liked that a lot. He was there for about 30-40 minutes and finally came back upstairs to say I was all set. I said "Great! What was the problem?" He said he didn't know but replaced the sump pump. WAIT WHAT!!? I was dumbfounded.

We have used the for over 10 years. They came and installed out hot water heater on out new house after it leak 2 days after we bought it. The came right away and fixed the gas line hookup as it was done in correctly which the home inspector missed. Since then we have used them for many repairs and projects. They even came for an emergency call one day on thanks giving day as our sew line was clogged. They found the problem an were able to fix it in 5 minutes. The did not charge us for the repair just the emergency call. When they replaced our toilet they even clean the bathroom so it was cleaner than when they got here. So far great service.

I hired Bass Plumbing to do a few tasks for a bathroom renovation. One job entailed reinstalling my toilet after having the bathroom floor retiled. Their service technician decided it would be appropriate to install my toilet on a flange that was not bolted to the floor in ANY way. I discovered this issue after the toilet starting to leak from too much movement (because it wasn’t bolted to the floor), breaking the wax seal. When I called to complain, they explained that yes, the technician probably should have mentioned (really?!) that the flange wasn’t properly installed, but as flange installation was not on his list of jobs to complete at my house, he bore absolutely no responsibility for the condition of the flange at toilet installation. They would come install the flange properly, bu

Bass Plumbing came out to my home in Glenville, NY. They are based in Albany, NY. They installed a loud and abonoxious Sump Pump. The installer didn’t bother to dig a trench to discharge the water outside my home. I had to do that. Plus the pump does not run correctly. I had to use fishing wire and sinkers to make the pump work right. I will never drop them another line. They dropped the ball and charged me $500 dollars for nothing. They know nothing outside of municipal water systems, beware. If you don’t live in they City they are no help. They never even called to see if everything went alright.

I am internally grateful to the best service that was provided during my time in need. I was extremely ill and house bound without kitchen plumbing. Despite the busy winter weather affecting the area, John arrived and provided a level of service that left me speechless! Their professionalism and kindness is what one would want when you need things done right!