Bay Area Granite & Marble - BAGM

BAGM has been an incredible vendor for me. I work for a renovation company and BAGM has been my go-to for all my projects when it comes to countertops, backsplashes, bath niches etc. Not only has the finished product always turned out amazing, but the customer service is top notch. Angie Kustic has been my point of contact for sales and has always been so responsive to my questions and helpful with quotes, etc. I also need to mention on my last project I needed a quick turnaround and PM Anthony Hendricks made it happen. A huge shoutout to BAGM!

I'd hesitate to recommend BAGM again. Sales process is 75% down payment before they even come out and measure or tell you what you can or cannot do. We were told we could mill down the thickness to 2 cm. After paying... Nope, can't do that. Install was frustrating. They marked up walls and left gouges, which I understand. However, they silicon caulked all the edges that need repair. There was literally silicone dripping down a hole they made in the wall. So I have to remove all of the silicone and start over. The biggest issue is they did not remove wood that blocks the holes for the faucet. Installer told my wife "just get a drill and drill it out". Problem is the wood is thick and added with the counter top thickness, the stems of the faucet are too short. They told me "have

We have used BAGM 2 times in the past year. Excellent service. We are very pleased. Our kitchen will be next. Nick at the Appleton location is wonderful. Very professional. One of nicest sales people I’ve encountered in a long time.

Overall a great experience with small hiccups. Had BAGM provide counter tops for a bathroom and wet bar. Kora and Jason provided great service and communication throughout the process. Our installation went well overall, but the crew that came to install used a caulking that did not show well and some of the joint work for the back splash was not as precise as expected. BAGM was very quick to respond, sending a crew over to do the work, but they did a rush effort to band-aid the issue. Called again, and BAGM continued to back their work by sending over a more experienced technician this time. The finalized work cleaned up the majority of the issue with the only downside being the previous work left some of the wall pretty banged up. In summary: the majority of the job was done great

Sales process went smoothly, however, installation and finished product is a different story. They didn’t have the hole for my sink cut correctly, even though I provided specific model info and measurements, so they had to leave to re-cut it and return a week later to complete the install. The hole for my kitchen faucet is not centered, it’s pushed too far back, so my faucet handle hits my backsplash, again, specific faucet info and dimensions were sent. I’ve had to turn my faucet roughly 30 degrees off-center to make it work. Their solution to this issue is to come bore the hole larger and then use a larger trim plate to cover their mistake. This would likely look worse than my canted faucet, so just decided to live with it.