Bay Plumbing Service Inc

I bought a new Kohler toilet that I needed to be installed to replace an existing one that has been there for 15 years. In April they came out and installed the Kohler, I had purchased a new rubber replacement flange, so no wax. I was told to have the installation guarantee they had to use their flange & gasket. This April installation was $397. So, I was surprised in September when water was dripping into my basement. I called them back; they said the flange had cracked. They replaced everything again and instead of fixing the problem they just inserted a rubber connector (see pix). This visit cost $636. So a total of over $1,000 to install my new Kohler toilet that I purchased in my 30-year-old house that should have been done correctly on the first visit for $397.

Called today to make an appointment, and was told to call back if I didnt hear anything within 30 minutes. I understand this is a busy time, so I waited over an hour before calling back. Was curtly told "well we already paged it out to them". I explained that I had been instructed to call back, and was told "well we will send it out again". It's now more than 7 hours after my original call, and I have yet to receive a response at all. I called someone else who wanted the business.

Bay plumbing company are very knowledgeable and give great care to the work they do. Excellent feedback on past, current and future projects.

Sent them pictures of my water heater, they set a time and came out promptly. Great service reasonable price

Reliable, highly skilled. We would not have anyone else!