Benjamin Franklin Plumbing of Albany

First off, I never leave negative reviews but I feel compelled to this time. I called Benjamin Franklin because whenever I used my kitchen sink, it was backing up into my downstairs bathroom. I was able to get someone out the same day which is great. However it went downhill when the tech arrived. He came in and I described the situation to him and informed him what was happening. He looked around with his flashlight and then proceeded to tell me he was really busy and didn’t have time to take care of my issue. In fact he never even took a single tool off the truck. He didn’t even attempt to fix anything. The only thing that came off the truck was the tablet when it was time to pay $215. He then proceeded to tell me that he wouldn’t be able to come back out for 3-4 weeks to even attempt a

After having our valve in our bathroom, fail and spray, at least 50 gallons of water in our upstairs bathroom, which sunk into our basement with our finished bar we couldn’t have been more happy with this company and their responsiveness to our emergency at 7:30 at night! Mike was amazing and was able to fix our valve enough to turn our water back on! Thank you for wonderful service, responsiveness, and professional work ethic, and dealing with our matter in a more than timely fashion considering that we couldn’t make the water totally stop after turning off our main valve. We are grateful!

I have owned this property for almost 2 years. I’ve tried desperately to get a company to come out and replace the stairs. Then I came across Benjamin Franklin plumbing of Albany. And my goodness. They did an amazing job. And the service is really why I am a fan because they were quick and efficient. I called them to do plumbing work. And I brought up the stairs and within 2 weeks… new stairs. Can’t beat that kind of service. And no matter what you think of the picture below, the stairs are stable and amazing. I’ll paint the stairs and it’ll look amazing. Update: they are doing FANTASTIC WORK ON THE BATHROOMS AS WE SPEAK. Super happy!

James and Joe did an excellent job of changing out a corroded valve in our crawl space, as well as a problematic outdoor spigot. It was challenging situation due to the unusual setup of service lines to our house, but they got everything fixed for us. They were also very prompt and friendly. I highly recommend this company for plumbing needs!

James arrived even sooner than expected. We had called with an emergency situation. He promptly fixed it. He was pleasant and professional. We'd gladly recommend Ben Franklin to friends and neighbors. Mike did a thorough job on a cranky, old toilet and sink. He was pleasant and professional, going above and beyond to answer questions and offer suggestions. We're very impressed with all the Representatives of this company and recently had the opportunity to recommend them to a neighbor.