Best Buy

I ordered a product online for in-store pickup. It was ready in less than an hour — great experience there. When I picked it up, I realized I had selected the wrong model (my mistake), so I went back to return it. The associate offered to exchange it for the correct, more expensive version and have me pay the difference. That was fine with me. During the exchange, I specifically mentioned that I might need to return it if it didn’t work for my use case. The associate did not warn me that doing the exchange this way would change my return eligibility. Unfortunately, the product did not work out. When I went to return it, I was told I could NOT get my money back — only store credit — because of how the exchange had been processed. So what should have been a simple return turned into a po

I went into best buy yesterday to have a single 8gb ram stick installed into my laptop and was told by the agent that I needed to get a total membership to do the install which turned out not to be true ( its a single charge of $40 for memory install), and when I came to pick it up today I found out they added all these additional services that weren't mentioned to me or requested by me. I shop at best buy like once every few years I wouldn't have bought the $180 membership if I hadn't been specifically told it was required for me to get the hardware install, all I needed and its even recorded in my service notes was a ram install so it just seems like their geek squad agents might have lied to boost their membership sales. I'm keeping the review at 2 stars at least because I had good inte

A typical Best Buy, the line for technical issues is very long and the employees tend to be quite busy so good luck getting help. They do carry most things however, they do not carry scientific calculators in store.

Bethany and Kai refused to honor a manufacturer's warranty for an Insignia TV. Insignia provided me with an appointment and clear instructions that should have enabled me to walk out with a replacement device. They also discriminated against my disabled child and refused us service. I tried to call ahead to request accommodations but they never picked up. Today's visit concluded with me explaining discrimination to my child due to the disgusting experience that she had to endure. 2 week Update: My partner has filed an investigation with Best Buy. In the meantime, I am stuck with a faulty TV that doesn't work. I hope the employees are taught the humane way of providing services to people who need accommodations.

Looking for an appliance? Don't bother. The staff member acted likei was an annoyance for him. He kept yawning. When I finally got him to get off his chair to show me something on the floor he ignored all the things I told him I was looking for and just took me to the most expensive frig nearby. When I asked him questions he answered in a condescending tone. I walked out. Next morning I went to Ginno's. They were great. Answered all my questions. I was super pleased. Never again will I even consider Best Buy fir an appliance. Or, frankly, anything else. Service has gone downhill.