Best Buy

We were greeted when we walked in, but we were just browsing. It wasn't hard to find someone willing and knowledge to help us when we had narrowed a decision down to a couple of different products. Staff was very friendly and helpful. If we need another electronic item or maybe even an appliance we will consider them first!

The installation of my new Sony 65" BRAVIA 8 (XR80) OLED TV was outstanding. I couldn’t have asked for better service than what I received from Kevin Todd and his grandson, Austin. They did an excellent job mounting the television exactly where I wanted it. Throughout the process, they were professional, courteous, and even took the time to clean up thoroughly afterward. I would highly recommend them for any installation work.

Booked an appointment for an iPhone battery replacement and was told upon arrival that the repair could not be completed that day because technicians were already working on other phones. I was advised to book another appointment for the following day and was told it would likely be done then. I followed their recommendation, booked a second appointment, and returned — only to be given the exact same explanation again. There was no advance call, no update, no acknowledgment that I had already made a wasted trip the day before, and no apology. If technician capacity is limited, that should be reflected in the scheduling system. An appointment should represent a realistic service commitment, not a placeholder dependent on workload at the moment a customer shows up. Two confirmed appointme

I went and purchased a computer on Black Friday as our children's one combined gift from 'Santa,' to be a living room computer. It was an open-box. The 'reason for return' (I checked) was 'scuffed', and the employee selling it to us ensured everything was in the box (power cord, keyboard, mouse). I asked several times, not wanting to have to travel from Columbia back to Hattiesburg for this-and-that. We had no reason to believe anything was missing from the box. Come Christmas Eve, we discovered only the monitor/CPU was in the box - no power cord, keyboard, or mouse. The day after Christmas, I chatted 'Grace' from BestBuy.com and after going back and forth about it being a store issue, not a corporate issue, and me insisting I would not be boxing up the computer from 'Santa' to bring it to

I purchased an Oura Ring at the Hattiesburg Best Buy the day after Thanksgiving. Within an hour, I returned to repurchase the item to use my HSA card. Instead of processing a return and repurchase, the associate completed a second transaction for the same item, resulting in a duplicate charge of $266.43. I live in Georgia and have since visited two Best Buy locations there. Both confirmed the duplicate charge and stated the system should not have allowed this transaction because of the same serial #; however, neither store resolved the issue, citing inventory concerns and deferring responsibility to the Hattiesburg location. I have contacted customer service multiple times without resolution and was ultimately advised to contact corporate in Minnesota. There is no direct way to contact t