Best Buy

I bought a stereo receiver from best buy. The batteries on the remote went dead. The batteries in the remote are shorter than a standard AA battery. They are lithium R6 AA batteries. I have Energizer AA batteries and they won't fit they are to long. I drove ten miles to talk to someone in audio department. This kid in audio did nothing to help me. He said they don't carry the Yamaha stereo receiver anymore. I started to walk over to the receivers and he got in front of me. I saw the Yamaha I bought on the shelf. I asked to talk to the manager. It was a kid and he was taller and wider than me and he got in my face like he wanted to fight me. I walked out without any resolution to a problem that's important to me. They didn't take my problem seriously and I don't like being bullied by employ

Do not purchase appliances from Best Buy! We have purchased a refrigerator and dishwasher in the last 3 weeks and have had MULTIPLE issues where they have given us broken appliances and did not hook up the water line to our dishwasher before attaching it under our counter. The only resolution is for us continue giving up our time for additional installs.. Who has time for this? After spending close to $5k for broken, scratched up appliances/incorrect installs, we will never spend another dime in this store! Edited to add: after messaging best buy on their social media as suggested and contacting their customer service, the only resolution Best Buy wants to offer is to schedule additional installation dates or for them to just pick up merchandise for a full refund. For this not being ou

⭐️ Zero stars if that were an option. This has been, without question, the worst business transaction I have ever experienced. I purchased a treadmill on Black Friday and paid over $300 for delivery and setup. After waiting roughly eight days, two delivery workers arrived within an eight-hour window, which required me to leave work and lose income. One individual entered my home and appeared to be surveying the space until he noticed a security camera—highly unprofessional and unsettling. After carrying the treadmill upstairs, I was informed they “don’t do setup.” The treadmill was left fully boxed, despite the paid service, and the box was damaged on multiple sides (photos documented). I paid hundreds of dollars and received nothing. Customer service was impossible to deal with—endles

Title: Why I No Longer Purchase Appliances from Best Buy As a restaurant owner, I value reliability and honesty in business. However, an experience I had two years ago with Best Buy permanently shifted my loyalty to Sam’s Club and Costco. I am sharing this to provide an honest account of my experience. The Incident: Failed Installation (Order #1124103304301) I purchased a dishwasher from Best Buy for my staff apartment. The installation process was highly frustrating: Inaccurate Technical Advice: Two separate installation teams refused to install the unit. The first team claimed I needed a new faucet, and after I replaced it, the second team claimed the water pipes also needed replacing. The Reality: After being told the unit couldn't be installed, a personal acquaintance checked the s

Bought a Samsung 50in smart tv on 1/11. Got it home and noticed the next day it had a glitch every 20/30 min. Called on 1/13 and geek squad said they had none in stock and I would have to call every day to see if they had another for them to bring us a new one. I went into the store same day to find several on the floor. Tried to speak to a manager and no one was concerned that I was given incorrect information so I went home got the tv and brought it back. I guess since no one is concerned I will take my money elsewhere to buy a tv. Will never go back. Horrible customer service