Best Buy

The biggest issue with this store is the management. The behavior I experienced was unprofessional and unacceptable. It’s disappointing to see such poor leadership represent a business that should value its customers. The manager clearly needs additional training on how to properly handle situations and communicate in a professional manner. I recommend shopping at another Best Buy location if you plan to, as dealing with Christina at natomas gets you nowhere. Very distasteful behavior. Will be calling corporate to report her behavior.

I needed tech support for my cell phone glitch. Darren counseled me to get a new phone on sale. I had to leave for another appt and returned the next day when I was assisted by Bruce. Both of these gentlemen were patient, knowledgeable and helpful. They answered all my questions, and took care of me!! Excellent 5 Star service!! It pays to have a Geek Squad service subscription, and buying my phones from Best Buy; as the insurance on the device is covered by the said service subscription!! 🙏👍👌

I had a very disappointing experience at the Natomas Best Buy with a manager named Christina. I came in to ask a simple question about price matching and was not given a clear answer. Throughout the conversation, her tone and facial expressions were rude and dismissive. When I told her I felt she was being rude and asked for her name and who her supervisor was, she responded that she was the manager and told me to “call corporate.” I told her I planned to, and that I would also be returning my product. At that point, she shouted “get the hell out of my store” and continued yelling while following me toward the registers. I never raised my voice and walked away from the interaction, but she continued to escalate the situation and ultimately called the police while I was attempting to retu

I went to talk with the geek squad about resetting my phone due to scammers getting into my phone. The store was clean and the workers were friendly. I spoke with the geek squad about my issue and was more informed about my option to rectify my situation. Long story short be very cautious as scammers can cause you a lot of problems and use two step verifications as it limited the problems that they caused me!!! I did purchased they plan that the geek squad offers as I will be purchasing a new computer soon and I want to insure that everything is done right!!!

I started using an Lenova laptop a year ago...since then I had to buy three chargers.... Just waiting for the laptop to break down completely. I think best buy uses "bad cop good cop" ystem...when u complain on the phone they are very nice, when you then go into the store you get dogs abuse....awful place..