Best Buy

I bought 2 air conditioners from best in Victoria Texas a month ago. Best buy sent me a email saying when they would be delivered by fedex not them. When they delivered them we put one in the window turned it on a terrible perfume came out of the air conditioner. I called them they picked up the air conditioner that was defected. That was a week ago i called this last week to be informed they could not find it. Finally i received a tracking number from fedex. Yesterday the tracking system said it was in Arkansas headed to Kentucky. Today that air conditioner was delivered back to my house. I returned it again. I called Best Buy in Victoria texas. I was on hold for 45 minutes just to be told a supervisor would call be back. I still have not heard from anyone. I finally received my refun

On February 11th, my husband and I went into Best Buy in Victoria, TX to purchase outdoor speakers for our property. We were initially looking in the $300–$400 range, but after being shown a much more expensive model (around $865), we decided to stretch our budget because we loved the sound and were told it would be worth it. The store did not have it in stock and would not allow us to purchase the demo unit. We were told it would arrive within two days. It is now February 19th. The tracking has shown it sitting in Austin since the 15th. After multiple days of no updates, I contacted customer service. After being transferred around, I was finally told it won’t arrive until February 26th. That is NOT what we were told in store. We rearranged plans and expected this product for a weekend

I purchased a 64 in TV at Best Buy in Victoria, Tx yesterday. I am a 70 yr old female. I pulled my Ford Ranger up to the store front for loading. 2 young men employed by the store loaded the large box into my truck. While I was in the truck bed I politely asked for assistance strapping the box down with a ratchet strap. The 2 young men immediately responded that it was against policy to help and quickly shuffled into to store. I repeat….I AM A 70 YR OLD FEMALE and your young male employees refused to help me. This type of service is appalling. No wonder so many men want to be women.

Staff are pretty dismissive of people asking questions an who are looking for help and when they do finally help you they've got no clue what there talking about more than half the time. Good products though.

⭐️⭐️⭐️⭐️⭐️ "I had a great experience at this Best Buy. The store was clean, well-organized, and easy to navigate. The staff was friendly and knowledgeable, helping me quickly find exactly what I needed. Checkout was smooth, and I appreciated how efficient everything was. Definitely my go-to spot for electronics and tech!"