Big Fish Cooling & Heating

John Kirk was the service tech. He arrived just before his scheduled service time, I appreciate punctuality. John came right in, accessed the issue. Performed necessary task to repair issue. John was very attentive to making sure his boots were clean and the job site was left clean also. I would and have recommended Big Fish and John Kirk to my neighbors and friends.

Received a call for a special to have a check up of my ac system before the summer months get here. John was dispatched for the service call and his knowledge and professionalism is worth more than 5 stars. He took the time to go completely over my inside and outside unit, and even locating an issue within the inside unit. He called his office to warranty the part and promptly had it changed out. John was patient and answered all questions that I had and even took time to explain the differences between my ac system and others. Thanks again Mr. John!!!!!!

Extremely Disappointed – Misleading Advertising I chose this company specifically because their Google listing advertises free estimates. I could not afford a service call fee, so this was a deciding factor for me. The HVAC technician came to my home under the understanding that this was a free estimate. After the visit, the technician called and quoted me $429 to check the leak and cover labor, stating that everything else would be covered under warranty. Based on that explanation, I agreed and paid the $429. Shortly afterward, I received an emailed estimate for an additional $2,437, on top of what I had already paid. This was never clearly explained beforehand and felt extremely misleading. When I called the company, I spoke with Drake, who was polite and professional. However, I was

Pros’s : Timely and went right to work.. Explained everything they would be doing during the process.. The young men were pleasant and helpful.. One man showed us the video they took during the cleaning and the results of that material.. .After the duct cleaning process one man returned and opened all the air vent covers.. Con’s: Wear plastic booties over shoes in the home to stop tracking of dirt from the attic..on carpet’s, hardwood’s and tile floors . As a courtesy!! Pricing was reasonable and within our budget to keep our home maintained!! We will use this company again!! 🌺

I read your response to Travis J review. If your response is accurate, please provide Travis with the recorded conversation you stated would be emailed to him. I was present today when you promised to send that recording. However, after seeing Travis’s review detailing his experience, you contacted him and declined to provide it. During that call, Travis clearly stated that if the recording demonstrates the technician explained that he would have additional out-of-pocket costs, he would remove his review. Despite this, you still refused to send the recording. This raises the question of resolution. If there is time to review customer feedback, respond publicly, contact the customer, and dispute the issue, it is unclear why there is not time to send the recording that you claim supports y