Big Sky Plumbing & Heating

Very happy with the quality of their work and quick scheduling, we used them for a water softener and tankless water heater install.

This is a review for Big Sky Plumbing & Heating but first some context. What a week. Lost my Rx glasses right before my work trip to Chicago, get delayed on the way home, arriving at midnight Wednesday instead of noon, and then today, went to take a shower only to step into a cold waterfall (H2O heater took a 💩). Ran the dishwasher last night with no problem, but no hot water this morning. So after some frustrating phone conversations with the manufacturer, I reached out to Big Sky Plumbing & Heating to see if they would give me a second opinion, as the manufacturer told me my thermostat/gas valve was shot and HAD to be replaced. To be honest, I didn't expect much, as I was basically asking for a free consultation, but I figured what the hell. I'm glad I did. I spoke to their man Troy

My sewage ejector pump failed and they replaced it. I give them 5 stars for fixing the problem, 5 stars for making time for me quickly, and 5 stars for being clean in my house. I give them 1star for billing wasted time. Overall, they get 3 stars. Here is why they lost stars. I accurately told them on the phone that my ejector pump stopped working, and I expected them to come prepared to replace it. Their technician came to my house without a replacement. I got billed an extra hour because he needed to go back to the office to get a pump. The plumber worked very efficiently and skillfully during the time that he didn't waste driving around town.

The plumber Terry that came out to our house today was very good. He fixed the two water leaks and changed the valve in the toilet. Very satisfied. He was very friendly and hard worker.

I've hired Big Sky Plumbing and Heating twice, and will hire them again if I have plumbing needs in the future. When you call them for service they actually schedule an appointment for their next availability, whereas as other plumbers we have called or worked with in the past would only give us a vague idea of when they "might" come. Both times, the service technician was courteous and professional, and answered my questions as they completed the work. I had some additional follow up questions after the work was completed, and they were very responsive. Very evident they care about providing good service and stand by their work.