Big Star AC and Heating

Cody Replaced my whole unit 3/12/2021. It has a 5 year warranty. On 7/6/2025 I called big star because it wasn't cooling, Cody came out, said it was the motor and it was still under warranty. He said it would take 7 to 10 days to get the part and I would pay labor only... I have not heard from him since. I have called, no answer. I've left voicemail and text messages. He has completely ghosted me. It's August 24th 2025 it's been 7 weeks with no contact.

I can’t say enough good things about this business!! Cody was amazing and SAVED US! We have a newborn and our AC went out at 6 pm on a Friday (because when does it ever go out during normal business hours!?!) He had us fixed up so fast and let me tell you, he was so nice, honest, and professional. If we ever have issues in the future he will be my first call!

We called Big Star in July based off of Facebook recommendations. Cody was awesome! Arrived in a timely manner, worked quickly, and was extremely reasonable in price. A faulty part replaced and our AC was back to blowing COLD! We called again this morning as our heat wasn't working. Again he responded quickly and was finished within about 30 minutes or so. Found the issue with a wonky wire in the thermostat and BOOM we're warm and toasty again. His number is posted on the info board in our kitchen and we will continue to use him when needed! Fantastic service, very down to earth and friendly. Highly recommend!

Cody is great! He is very honest and knowledgeable. We got his opinion on our busted A/C system and he was very forth-coming about the issue and what to expect from our warranty company. After getting the run-around from the A/C service our warranty company wanted us to use and finally getting the work done, we figured out they messed it up. Cody came in and fixed it. It was an expensive lesson, but always go with the honest, nice, reliable ones! Big Star is just that. Highly recommend!

Labor Day weekend I arrived late home with my family that were staying the weekend with me. It was 9:30 p.m. and the air conditioner was not working. I called big star and Cody said he would come out and be there in about 30 minutes. I have used Big Star before and they did a good job and we're very fair pricing. He showed up within the 30 minutes and it was only something minor. Cory works fast to fix it he always does good work. He could have charged me a lot more but was so fair to the situation. I will always use Big Star AC. I recommend this company without hesitation.