BioShield Pest Control

The overall concept of this company is great. They even have a number you can text to make the communication a lot easier than having to call. Unfortunately, I have not had a great experience with this company. The initial representative that came to our house was friendly and had a fantastic pitch. After the initial service, I realized we did not get the services that we were promised. I ended up speaking to the technician about why we did not get the services that we were promised. He explained that the sales representatives are college kids that get a summer job and get as many people as they can to sign up by over-promising the companies services. He explained that it was frustrating for the technicians that they were making unrealistic promises to all of these customers, not realizing

The salesman was a little vague about the total charges, but the charges turned out OK. The technicians who serviced my property (3 services) were very good, quick, & thorough. They consulted with my wife & me before they left to make sure they had done all the treatment we expected. The treatments are effective, too. We have had no trouble with changing our scheduled times by a day or two. We are pleased with this company, BioShield of Northern Virginia.

This company was solid. From the start, they were responsive, quality, punctual, and used natural products that wouldn't harm our pets. However, the relationship ended fast. First, I overlooked that they illegally solicited business in our private, non-solicitation neighborhood. The real issue that I had was the nonchalant mentality when I was fraudulently charged with service. I have security cameras all over my house, and I was charged for routine service when no service was provided. The company's response was "we would be happy to send them out again." I was shocked that they were not persistent in investigation the charges, offering refunds, or other remedial actions. The end of the phone call was "well if you want to cancel service, it needs to be in writing." Later, the Company clai

I am HIGHLY disappointed in the way this company handled my situation. We have been using this company since March 2021. We have had no issues until today. We signed a contract for bi-monthly treatments, the tech we signed with SPECIFCALLY mentioned the treatment targets water bugs along with a bunch of other insects. We were told if we saw more than an occasional pest to call and we will get a complimentary re treat. I called yesterday because we have noticed multiple water bugs in our home over the past week. They said they could have someone come out this morning 9/1 between 8am-12pm. I called at 11 am and asked for an ETA because I had to leave work to meet them and let them in my home. I was informed that the tech was in Norfolk and would make it to my home in Portsmouth. The lady I s

We paid up front for a year. They got rid of the major issue however it took alot of extra phone calls and lots of rescheduling visits. I understand that folks get busy but your customers should not be responsible for scheduling their own services. That should be taken care of by the company. James the technician was great and friendly. If not for him we would've been left to take care of our problem ourselves. We did end up canceling the service 6 months in and to his credit the manager completely understood and refunded the remainder of my money back to me without hesitation.